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TheĀ Founder Blog

Building a Customer-Centric Culture: Creating a Winning Customer Service Plan customer experience Dec 21, 2024

Delivering exceptional customer service is a non-negotiable factor in e-commerce success. A well-crafted customer service plan establishes a solid foundation, ensuring your team...

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Delivering Good News and Protecting Your E-commerce Promotion customer experience Dec 21, 2024

The moment a contest or sweepstakes winner is selected is thrilling, but the follow-up communication is crucial. A well-crafted Contest Prize Winner Notification Letter strikes...

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Meet The Author

Jimmy Massaad

Entrepreneur & Engineer

I founded, built and maintained a 7-figure e-commerce business to have continuous success and documented my journey to make the MFP12 System with MFPD & MFPL document kits.